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Business Software Support

Business Software Support

Every organization will have the occasional problem with managing business software. Technical issues will arise, from minor glitches to full-on system issues. Employees may have unexpected difficulties when things don’t balance, or they are unable to access the software. Warren Averett Technology Group can manage these challenges as they arise through our business software support services and do so quickly and effectively. Our team has extensive experience with the products we support and can quickly determine your support issue to provide a swift and effective resolution.

We do this by offering:

Managed Support

Whether you have one internal support person or your own IT department, we can manage your business software support. Our managed support services include help desk support and software expertise to get your issues resolved promptly. Communications with our IT helpdesk team are seamless; simply submit a support request by phone or email to our helpdesk, and our team will create a service ticket and assign the issue to the right business software consultant. We offer both remote and on-site support and access to business software expertise.

Managed support helps your company to:

  • Budget for support of your back-office business software solution through a monthly agreed upon fee
  • Use the hours in your agreement for support or training
  • Submit service tickets that are a priority over by-the-hour support
  • Customize services to include just support and training or include system patches and upgrades

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Support Plans

Software Support Agreement

Includes different packages of support hour sizes at a reduced hourly rate, which are billed monthly. This structure enables companies to better budget for support costs. These are customizable depending upon the type of service your company needs.

Software Support Block of Hours

Available in 20- to 100-hour blocks at a reduced hourly rate that are paid for upfront. Companies can use these blocks of time as they request support.

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As-needed Support

Depending upon the size and complexity of your business software solution and the staff you have that can manage it, Managed Support may not be what you are looking for. Our team of business software experts are also available for as-needed by-the-hour support.

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Software Support Hourly is available at regular hourly rates that are billed for support provided during the month. Any hours used are billed at the end of the month.

Maintenance and Upgrades

Keeping your business software solution up to date is crucial in today’s environment. For on premise software, maintenance agreements are key in having the ability to get updates to your system. We will help your business optimize its use of software, ensuring through proper maintenance that your team derives the most value from its software resources and stays up to date with critical software upgrades. With optimal processes, companies can maintain strong security and leverage the power of their software, empowering employees to become high-performing producers.

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Education and Training

Many companies find their employees need additional training on their business software or that new hires need training. Some employees struggle to complete tasks because they lack sufficient knowledge or training in using the software. This costs you time and money when simply getting the proper training can enhance the overall process. New employees also need support and training to get up to speed on using specific business software. Proper training can be the key to unlocking efficiencies that have a demonstrated impact on your bottom line. We have a strong team of highly trained and knowledgeable software specialists to help you manage the training process.

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Certified and Trained in Business Software

Our team is certified and trained in many business software applications, including:

Microsoft 365
Dynamics 365
Business Central
Microsoft Dynamics GP
sage100
Quickbooks

Frequently Asked Questions About Business Software Support

What are your qualifications as a business software support company?

Warren Averett Technology Group is a Microsoft Gold Partner. We have been consistently ranked as a top business software solution company. Our software specialists are certified and trained in many business software applications, including Sage 100, Microsoft Dynamics GP, Business Central, Office 365, CRM, SharePoint, Microsoft 365 and Business Intelligence and Reporting.

Who should work with our business software support group?

A variety of companies can benefit from this service—whether you have internal software support personnel or not. However, some signs that you might need Managed Support include:

  • Your employees are struggling to complete tasks because they need additional training.
  • You have recently hired new personnel who need training on business applications.
  • Your company is not receiving detailed reporting in the format needed.
  • Your system is not balancing and/or showing an error.
  • Your software needs critical system updates to maintain security and function effectively.

Client Successes

“We have a heavily customized ERP platform that can require lots of support. The Technology group is always responsive and available, which is important in a high volume and deadline driven environment.”

Xamira Foret Corporate Director at Wind Creek Hospitality

Discover the Warren Averett Difference

See how our business software support team can aid your company with Managed and As-needed Support. Talk with a representative from our team to find the best solution for your IT support needs.

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